More than any other servicer we’ve dealt with, Nationstar, now doing business as Mr. Cooper, has demonstrated a pattern of messing up mortgage modifications. Oftentimes, the screw up comes in the form of claimed lost paperwork, which the borrower is forced to send in again and again. Then there is varying information about the type of relief available—repayment plans, forbearance plans or plain ole modifications.

The classic form of “mess ups” seems to be with respect to so-called “trial period payment plans”. This involves the homeowner sending in payments during the trial period, usually three months, only to be denied a permanent modification or being offered one that is different than the one this servicer originally promised. Even if in the end a modification is achieved, it comes at a cost to the consumer.  Homeowners aren’t always aware of the interest, fees, (such as property inspection fees and late charges) that are piling up during the delay. The good news for victims is that chances are that federal law could provide relief for the damages incurred.

If you have experienced a situation like this with Nationstar (a.k.a. Mr. Cooper) we want to hear from you!  Please give our office a call today.